Dispatch Administrator

Job Title: Dispatch Administrator

Job Type: Permanent, Salaried

Location: Castle Bromwich

Hours: 40 hours per week

Salary: £30,784

Role Purpose

To provide all-encompassing admin support to the operational function team with a primary focus to the dispatch operation and associated team and procedures.

Main Duties and Responsibilities

• Daily operational process flow to achieve internal and customer set KPIs.
• Answer, assist and/or direct incoming phone calls & emails.
• Process supplier returns, ensuring all relevant parties are updated.
• Uphold all quality, environment, and health & safety policies.
• Supporting any quality, environment and health & safety investigations, audits, etc.
• Facilitate a number of operational processes inc. despatch, part allocation & pallet process
• Work with couriers, collection drivers and warranty centre team
• Supporting any quality, environment and health & safety investigations, audits, etc.

Qualifications, Skills and Experience

• Previous administration experience, computer literate and highly proficient in Excel, with the ability to analyse and understand a varied range of data in different formats
• Experience in a fast-paced, customer-facing role
• Ability to manage and deliver operational processes and key work streams
• History of delivering management information and reports to strict schedules
• Strong communication skills with the ability to communicate ideas in a range of formats
• Ability to work with data and produce concise reports for senior management
• Ability to engage with cross-functional key stakeholders at all levels of the business
• Excellent organisation skills and attention to detail, able to multi-task and prioritise work.

Other Information

• The successful applicant will be comfortable working either in an office environment or in shop floor areas supporting the management team.
• Although there are scheduled hours of work, flexibility is required to meet business needs.

Benefits

• Life Assurance: 2 x Base Salary
• The Company's cycle to work scheme (subject to the satisfactory completion of a probationary period).
• Long-service awards.
• Going the Extra Mile (GEM) awards.
• Access to 'MyChoices' benefits and rewards portal.
• An Employee Assistance Programme.
• Pension: 5%ER, 3%EE
• Service days: 1 day per every 5 years up to a max of 5

Closing date is 03.07.2025

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to craig.cartwright@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job