Customer Service Advisor

Customer Service Advisor

Location: Exeter, EX5

Job type: Permanent

Hours: Monday to Friday 08:30am - 17:00pm

Salary: £25,750 per annum

Are you someone who thrive in a busy environment, enjoys problem solving and takes pride in delivering excellent service? Our client is looking for a proactive Customer Service Advisor to join their team and become a key point of contact for their retailers nationwide.

What you will be doing:

• Speaking with retailers over the phone and supporting them with orders and queries
• Processing orders received via email, phone and fax
• Preparing order acknowledgements, invoices and general adminsiration
• Working closely with warejhouse and distribution teams to ensure products are delivered on time
• Applying correct discounts, charges and delivery costs
• Resolving customer issues with professionalism and care
• Keeping customer information updated in CRM system
• Building strong relationships with retailers and internal departments

About you:

• Confident communicator, both written and verbal
• Competent across Microsoft Office
• Strong time management and organizational skills
• Excellent attention to detail
• Previous telephone based customer service experience is desirable
• Experience working in a fast paced setting is desirable
• Familiarity with CRM systems is desirable

Benefits:

• 6.4 weeks starting holiday
• Flexitime scheme
• Free eye tests
• Pension scheme
• Free parking
• Staff discount

Closing date is 17 th April 2026

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to Shannon.bunch@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future