Customer Service Advisor

Customer Care Advisor
Bridgwater (Full-time office-based during probation, then hybrid: 3 days in office, 2 days from home)
Permanent
Working Hours: 37.5 hours per week (between 8:00am – 5:00pm)

Overview
On behalf of our client, we are seeking a proactive and customer-focused Customer Care Advisor to join a dynamic team supporting Retail and Specification customers across the UK and Ireland. This role is key to maintaining strong customer relationships, ensuring smooth order processing, and delivering an excellent customer experience.

Key Responsibilities

• Respond to customer enquiries across multiple channels (email, phone, social media) in a professional and timely manner
• Manage the full order lifecycle using an ERP system, including:
• Advising on stock availability
• Processing orders to meet delivery expectations
• Monitoring order progress
• Liaising with couriers and tracking deliveries
• Communicating delays or issues to customers
• Resolving queries and investigations
• Maintain accurate updates on ongoing orders and projects
• Handle customer complaints effectively and professionally
• Develop and maintain a strong understanding of the product portfolio
• Ensure compliance with company procedures, terms & conditions, and customer agreements
• Collaborate with internal teams including Supply Chain and Sales to resolve issues and meet targets
• Support external sales teams and key accounts
• Identify service improvement opportunities and contribute to process enhancements
• Meet departmental SLAs and performance targets
• Undertake additional tasks as required by management

Skills & Experience

• Excellent communication skills (written and verbal)
• Professional, polite, and customer-focused approach
• Strong attention to detail and organisational skills
• Ability to manage multiple tasks and prioritise effectively
• Problem-solving and analytical mindset
• Team player with the ability to build strong relationships
• Competent in Microsoft Office
• Previous customer service experience preferred
• Positive, proactive, and self-motivated attitude

If you would like to apply then please email your CV to Jade.Lawlor@hawk-3.com  or call Jade on 07526 166809

Closing date is 27.05.2026 - Please note this could change subject to suitable applications

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future