Aftercare Advisor

Salary: £25,750 per annum
Bridgwater (Full-time during probation, then hybrid – 3 days office / 2 days home)
Hours: 37.5 hours per week (between 8:00am – 5:00pm)

About the Role

Our client is seeking a proactive and customer-focused Aftercare Advisor to join their team. This role is key in delivering exceptional service to both B2B and B2C customers, handling a wide range of queries from general product support to technical troubleshooting and warranty claims.

The successful candidate will take ownership of customer issues, working with urgency and accuracy to deliver effective resolutions while maintaining a professional and positive approach at all times.

Key Responsibilities

Respond promptly and professionally to customer queries via phone, email, and other channels
Provide product support, including technical guidance, fitting advice, and maintenance information
Manage warranty claims from start to finish, ensuring accurate processing in line with company policies
Determine warranty eligibility and arrange appropriate resolutions (replacement, spare parts, etc.)
Process orders using the internal ERP system and monitor delivery progress
Liaise with engineers, couriers, and internal teams to ensure timely resolution of customer issues
Coordinate and schedule engineer visits, ensuring clear communication with all parties
Review engineer reports and determine the best outcome for both customer and business
Handle complaints effectively, ensuring a positive customer experience
Maintain up-to-date knowledge of company procedures, terms and conditions, and customer agreements
Work collaboratively with internal departments including Customer Care, Sales, Quality, and Engineering
Identify opportunities to improve processes and service delivery

About You

Excellent verbal and written communication skills
Professional, friendly, and customer-focused approach
Strong attention to detail and organisational skills
Ability to manage multiple tasks and prioritise effectively
Confident problem-solver with strong analytical skills
Comfortable building rapport across phone, email, and digital channels
A team player with a proactive and flexible attitude
Competent in Microsoft Office
Previous customer service experience is essential

If you would like to apply then please email your CV to Jade.Lawlor@hawk-3.com or call Jade on 07526 166809

Closing date is 27.05.2026 - Please note this could change subject to suitable applications

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

If this role is permanent, Hawk 3 Talent Solutions is operating as the employment agency. If this job is a temporary role, Hawk 3 Talent Solutions is operating as the employment business. Hawk 3 Talent Solutions is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job
Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy