Field Service Technician - photocopiers

Field Service Engineer – Photocopiers & Printers

Location: Birmingham Office, Covering the West Midlands.
Salary: Up to £35,000 per annum + Company Vehicle (for work use only).
Working Hours: Monday – Friday, 8.30am – 5.30pm.
Working Pattern: Field-based.
Contract: Permanent.

The Opportunity

Hawk3 Talent Solutions is recruiting on behalf of its client for an experienced and customer-focused Field Service Engineer to join their team, covering the West Midlands.

Working in a field-based role, you will be responsible for attending customer sites to install, service, maintain and repair a range of printing and photocopier equipment. You will be expected to manage your workload effectively, take ownership of allocated tasks and ensure all work is completed efficiently, professionally and to a high standard.

The ideal candidate will have previous experience working with printer and photocopier manufacturers such as Kyocera, HP, Ricoh, Sharp and Epson. Experience with some or all of these brands would be advantageous.

Key Responsibilities

• Install, repair, service and maintain a range of photocopiers and printers, ensuring all work is completed efficiently and to a high standard.
• Attend customer sites to diagnose faults, identify technical issues and carry out appropriate repairs and maintenance.
• Work with a range of photocopier and printer equipment, including products from manufacturers such as Kyocera, HP, Ricoh, Sharp and Epson.
• Take ownership of allocated service tasks, ensuring work is completed promptly, professionally and within agreed timescales.
• Manage daily workloads and travel arrangements effectively, prioritising tasks to ensure a consistent and efficient service.
• Monitor and maintain stock levels of parts and equipment, reporting any shortages or issues as appropriate.
• Ensure company vehicles, IT equipment, tools and personal protective equipment are maintained and used correctly.
• Maintain accurate and up-to-date service paperwork and records, both electronically and manually, in line with company procedures.
• Identify and report any issues, accidents, absences or circumstances that may affect daily operations, ensuring these are communicated promptly to the appropriate manager.
• Represent the company professionally when visiting customer premises, maintaining positive working relationships and delivering excellent customer service.
• Follow all relevant service department procedures, company policies and health and safety requirements.
• Attend company meetings as required and contribute positively to the wider service team.
• Identify opportunities to improve service delivery, working practices and customer satisfaction.

Experience Required

• Previous experience in a Field Service Engineer, Service Engineer or similar technical role, ideally within the photocopier, printer or office equipment industry.
• Hands-on experience installing, repairing, servicing and maintaining photocopiers and printers.
• Experience working with printer and photocopier manufacturers such as Kyocera, HP, Ricoh, Sharp and Epson. Experience with some or all of these brands would be advantageous.
• Good technical knowledge of printing and photocopier equipment, with the ability to diagnose faults, troubleshoot issues and carry out effective repairs.
• A good understanding of IT, with a genuine interest in technology and technical equipment.
• Strong problem-solving skills and the ability to work independently when attending customer sites.
• Excellent organisational skills, with the ability to manage workloads, prioritise tasks and meet service deadlines.
• A professional and customer-focused approach, with the ability to build and maintain positive customer relationships.
• Good communication skills and the ability to work effectively with colleagues and customers.
• A proactive and responsible attitude towards health and safety, company procedures and equipment maintenance.
• Good attention to detail, particularly when completing service records and administrative paperwork.
• A full UK driving licence is essential.

If you would like to apply for the role of Field Service Engineer, please email your CV to Jade.Lawlor@hawk-3.com.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

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