Customer Service & Despatch Coordinator

Customer Service & Despatch Coordinator

Location: Bridgwater

Job type: Permanent

Hours: 37.5 hours per week Monday to Friday

Salary: £30,000 per annum

We are currently recruiting a Customer Service & Despatch Coordinator to join a successful and growing manufacturing business based in Bridgwater.

This is a varied role combining customer service, order management, dispatch coordination and export administration, making it an excellent opportunity for someone who enjoys being at the centre of the operation and keeping things moving smoothly from order through to delivery.

Responsibilities:

• Managing customer orders from initial receipt through to successful delivery
• Keeping customers and account managers updated on order progress and delivery schedules
• Coordinating despatches with planning, production, warehouse and logistics teams
• Arranging UK and international deliveries and liaising with hauliers, freight forwarders and customers
• Monitoring shipments and taking ownership of any delivery issues or delays
• Preparing and maintaining accurate shipping, transport and export documentation
• Supporting customs and export requirements, including commodity codes and incoterms
• Obtaining transport quotations and helping to identify efficient and cost effective delivery solutions
• Maintaining accurate customer, order and dispatch records
• Supporting improvement to customer service, logistics and dispatch process

About you:

We are looking for someone with previous experience in customer service, order processing, logistics, dispatch, supply chain or similar coordination based role.

• Highly organized with excellent attention to detail
• Comfortable managing multiple prioitites in busy environment
• Confident communicator with customers, suppliers and internal teams
• A confident user of Microsoft Office and business systems
• Comfortable working collaboratively with different departments

Benefits:

• Site based initially, with the opportunity to work from home 6 days a month after passing probation
• 22 days annual leave, increasing to 25 days with service, plus bank holidays
• 4% employer pension constribution
• Wellbeing and employee discount platform
• Gym discount and on-demand GP service
• Cycle to work scheme
• On site parking
• Sick pay
• Employee referral programme

Closing date is 01/11/2026

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to shannon.bunch@hawk-3.com.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future