Customer Service Advisor

Customer Support Advisor – Fire & Security Systems!

Blackpool, Lancashire FY4

£27,500 per annum

Hours – you will work Monday to Friday on Rota’s 7:30am-4:30pm/ 8am-5pm/ 8:30am-5:30pm

(if your work 8:30-5:30 you get the Friday off)

Hawk 3 Talent Solutions are looking for a person that loves helping customers over the phone and supporting their needs.

Are you passionate about technology and love helping people? Do you thrive in a fast-paced environment where every call counts? If yes, we want YOU to join a team in Blackpool, Lancashire as a Technical Support Specialist for cutting-edge Fire and Security systems.

What’s the role all about?

Reporting to the Sales and Technical Manager, you’ll be the voice of the company, delivering top-notch support to customers, engineers, and electricians. Your mission? To solve problems fast, keep customers smiling, and make sure every call is answered quickly, Plus, you’ll dive deep into their exciting range of products, assist with testing, and even help prepare quotes and equipment lists

What will you be doing?

• Providing lightning-fast technical support via phone and email – keeping customers happy and impressed!
• Building strong relationships with customers and colleagues through friendly and professional communication.
• Keeping your finger on the pulse by mastering product knowledge and troubleshooting like a pro.
• Logging issues and returns with precision, escalating when needed, and keeping everything running smoothly.
• Preparing accurate and tailored equipment lists and quotations that help us stand out.
• Supporting the sales team by checking stock, prices, and order statuses, and making sure enquiries get to the right place.

What do we need from you?

• Passion for technical support and problem-solving.
• A friendly, positive attitude with top-notch communication skills.
• Ability to multitask and keep things organised in a busy environment.
• Willingness to learn new products and systems
• Experience with tools like Fresh Desk is a bonus, but not essential

Why this role

• Exciting opportunities to grow your skills and career.
• Be part of an enthusiastic, supportive, and fun team.
• Work with innovative fire and security technology that makes a difference.
• Competitive salary and great benefits.

If you would like to apply for the role of Customer Support Advisor then please email your CV to debbie.gough@hawk-3.com  or call Deb on 07557803946

Closing date is 26.7.2025 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future