Customer Service coordinator

Customer Service Co‑ordinator

Salary: £24,000 per annum

Tiverton, Exeter, EX16
Hours: Monday–Friday, 8am–4pm / 9am–5pm (alternating weekly)
Hybrid working available upon completion of full training

Are you an organised, calm and customer‑focused individual who enjoys helping people and working collaboratively? Hawk 3 Talent Solutions are looking for a Customer Service Co‑ordinator to join a busy and friendly team in Tiverton, Exeter

About the Role

In this role, you will be the first point of contact for customers, ensuring their enquiries, quotes and orders are handled promptly, accurately and professionally. You’ll work closely with internal departments to resolve more complex queries and deliver an exceptional customer experience.

Key Responsibilities

• Respond to customer enquiries via phone, email and live chat (this is not a call centre environment)
• Prepare quotes and process customer orders
• Manage requests for returns and after‑sales support
• Build positive working relationships across internal teams, including technical, purchasing and planning
• Maintain a high standard of accuracy and attention to detail in all administration tasks

What We’re Looking For

• Strong administration skills and excellent attention to detail
• Confidence communicating with customers and a professional telephone manner
• Calm, composed approach when under pressure
• Enthusiastic attitude with the ability to learn new systems
• Previous experience in a busy customer service environment is beneficial but not essential

Training & Development

Full training will be provided. We’re looking for someone with the right attitude—enthusiasm, kindness and a customer‑first approach are more important than direct experience.

If you would like to apply for the role of Customer Service Co-Ordinator then please email your CV to jade.lawlor@hawk-3.com

Closing date is 4.4.2026 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future