Receptionist

Receptionist
Martock, Somerset
Full-Time | Permanent
Salary: £23,500 

Our client is a well-established professional services organisation with multiple offices across the South West. They are seeking a friendly, organised and customer-focused Client Services Representative Receptionist to join their team in Martock.
This is an excellent opportunity for someone who enjoys providing exceptional customer service, thrives in a varied administrative role and takes pride in creating a welcoming and professional environment for clients and colleagues alike.
As the first point of contact for visitors and callers, you will play a key role in ensuring every client receives an outstanding experience while supporting the smooth day-to-day operation of the office.
The Role
Key responsibilities include:

• Ensuring the office is organised, professional and ready for business each day
• Managing incoming and outgoing post, including scanning and distribution
• Overseeing meeting room preparation and ensuring rooms remain clean, tidy and confidential information is secured
• Meeting and greeting clients and visitors, providing refreshments and ensuring a warm and professional welcome
• Handling incoming telephone calls, managing enquiries and arranging appointments
• Supporting client communications and ensuring all enquiries are followed through effectively
• Maintaining accurate records and safeguarding confidential information
• Confirming appointments and coordinating meeting room schedules
• Supporting branch Health & Safety responsibilities and reporting any concerns
• Ordering stationery, refreshments and office supplies while managing stock levels
• Assisting with the induction of new employees
• Maintaining office intranet content and administrative records
• Supporting the organisation of office events and activities
• Managing archive records, file closures and document scanning
• Assisting with administrative file review processes
• Liaising with contractors and supporting facilities-related activities when required
• Identifying opportunities for social media and website content and sharing ideas with the marketing team
• Providing reception and telephone support to other offices during periods of absence or peak demand
• Setting up video conferencing facilities and assisting colleagues with meeting room technology
• Attending training sessions and occasional team meetings
• Supporting other administrative duties as required

About You
The successful candidate will be a confident communicator with excellent organisational skills and a genuine passion for delivering outstanding customer service.
You will ideally have:

• Recent experience in a reception, client services, customer service or office administration role
• Strong IT and computer skills
• Excellent verbal and written communication skills
• A professional and approachable manner
• Strong organisational and time-management skills
• The ability to prioritise a varied workload
• Excellent attention to detail
• A proactive and flexible approach to work
• The ability to maintain confidentiality and professionalism at all times

What’s on Offer?

• Full-time permanent position
• Competitive salary of £23,500 
• Friendly and supportive team environment
• Varied and engaging role with opportunities to develop your skills
• Working hours: 0900-1700 Monday-Friday
• Opportunity to join a respected and growing organisation within the professional services sector

If you enjoy delivering exceptional customer service and are looking for a role where no two days are the same, we’d love to hear from you.

If you’re looking to take the next step in your finance career with a reputable legal practice that values its people and provides excellent development opportunities, we’d love to hear from you.

Closing date is 18th July 2026
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

To Apply please follow the application process for the site this job is advertised on or email your CV to rachel.wilson@hawk-3.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future