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The human touch in recruitment: Why relying solely on AI can cost you great talent

The human touch in recruitment: Why relying solely on AI can cost you great talent

In today's technology-driven world, the use of AI in recruitment has become increasingly popular. It promises efficiency, speed, and has even demonstrated reduced bias in candidate selection. However, whilst it undoubtedly has its benefits, relying solely on AI in your recruitment process may lead to missed opportunities and a lack of the personal touch that candidates often seek. In this blog, we'll explore the potential risks of relying solely on AI for sourcing workers and why maintaining a human element is essential in the recruitment process.


Missing out on unique and diverse candidates:

AI algorithms are typically programmed to identify patterns and keywords within CVs and applications. While this can be effective for matching qualifications and experience, it might miss out on exceptional candidates who don't fit the typical mould. Strengths such as unique experiences, skills, or non-traditional career paths might be overlooked if they don't align perfectly with predefined criteria. Remember, great candidates often bring fresh perspectives and unique qualities that can contribute significantly to your organisation.


Ignoring soft skills and cultural fit:

AI is excellent at parsing data but can struggle to evaluate interpersonal skills and cultural compatibility. That’s because assessing attributes like adaptability, teamwork, leadership, and interpersonal skills often requires a human touch that you just can’t replicate with AI. And if you over rely on it, it may even result in candidates being rejected or selected without considering their compatibility with your company culture – something you won’t realise until after they’ve stepped into the role.


Excluding candidates from diverse backgrounds:

Algorithms can unintentionally perpetuate bias if not carefully programmed and monitored, leading to a preference for candidates with specific characteristics, backgrounds, or educational experiences. When this happens, you might begin to notice a real lack of diversity in your workforce, hindering your organisation's ability to innovate, adapt, and thrive in an ever-changing global landscape.


Fostering impersonal interactions:

Recruitment is not just about matching qualifications; it's also about building relationships. The application process, when solely managed by AI, can feel impersonal and robotic to candidates. A lack of human interaction can deter potential hires because it projects a cold and unfriendly image. Candidates often want their voices to be heard and to feel valued, usually only achieved through personal collaboration.


Missing out on hidden gems:

Exceptional candidates don't always have a polished CV or the keywords on their application. Some might require more attention so that you can unearth their true potential. Human recruiters are skilled at identifying hidden talents and diamonds in the rough, which AI can easily overlook.


Inflexibility in adapting to changing needs:

AI recruitment systems can be rigid and can find it challenging to adapt to evolving job requirements or shifting organisational priorities. Recruitment professionals can quickly pivot and make necessary adjustments based on an array of circumstances to ensure that your workforce remains agile and responsive.


So, while AI has brought undeniable benefits to the recruitment process, relying solely on technology can lead to missed opportunities, a lack of diversity, and a loss of personal touch. The human element in recruitment is indispensable when assessing those sought after soft skills, evaluating cultural fit, fostering personal interactions, and recognising the potential in unique candidates.


At Hawk 3 Talent Solutions, we don’t think there’s any substitute for the empathy, intuition, and personal connection our team brings to the table. And whilst our approach combines the efficiency of technology with the insight and experience of human recruiters, we’re not swapping our people for AI anytime soon. If you don't want to miss out on the best talent while maintaining a personalised and inclusive recruitment process, then feel free to reach out to us. We’re here to help you find the talent your organisation truly deserves.